The Art of Constructive Confrontation

Constructive confrontation is based on the assumption that intense, long-term confrontations over important and difficult issues are inevitable. But the destructiveness commonly associated with these conflicts is not.

At any level of the organization, people have to have the ability to speak up and speak out, because that’s how we’re going to get different perspectives.

There are a lot of terrific ideas at every level of a company and we need to set up the mechanisms through every channel to spread them. But the tone has to be set at the top so people can feel comfortable arguing with on issues.

Constructive confrontation is an approach that decreases conflict and increases accountability by connecting the dots between what people want and what organizations need.

The first tip is to manage the issue as soon as possible, and don’t assume confrontation has to be negative or unpleasant; avoid confusing confrontation with conflict, be clear about what you have to say and be solution driven; make your approach through the language of curiosity, be open to listening, and last but not least, manage your emotions no matter what is being said to you.

Confrontation keeps accountability high and conflict low by eliminating confusion, chaos, inconsistent messages, and double standards… Constructive confrontation is the strongest tool available to ensure effective leadership across an entire organization, at every level.

Summing-up: Conflict itself is an inevitable element of human life. However, conflict need not be destructive. The goal of constructive confrontation is to minimize the destructive elements of conflict, and so foster conflicts’ constructive potential.

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