Principle 7: Adopt and Institute Leadership

Deming’s Principle of Management n. 7 full statement is as follows:

“Institute leadership. The aim of supervision should be to help people and machines and gadgets to do a better job. Supervision of management is in need of overhaul, as well as supervision of production workers.”

Adopt and institute leadership aimed at helping people to do a better job. The responsibility of managers and supervisors must be changed from sheer numbers to quality. Improvement of quality will automatically improve productivity. Management must ensure that immediate action is taken on reports of inherited defects, maintenance requirements, poor tools, fuzzy operational definitions, and other conditions detrimental to quality.

The aim of leadership should be to improve the performance of man and machine, to improve quality, to increase output, and simultaneously to bring pride of workmanship to people.

Leaders and managers who appreciate systems and who understand variation will manage very differently from those who do not. Those who strive to engage the intrinsic motivation of the people around them, and who are constantly looking for sustainable learning and improvement will be much more exciting and pleasant to work for.

Expect supervisors and managers to understand their workers and the processes they use. Don’t simply supervise – provide support and resources so that each staff member can do his or her best. Be a coach instead of a policeman. Figure out what each person actually needs to do his or her best.

Summing-up: Training of management for leadership, in addition to supervision of production workers, is a paramount need. Institute modern methods of supervision. A company can display stunning growth if potential leaders are identified and encouraged.

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