Principle 14: Take Action to Accomplish the Transformation

Deming’s Principle of Management n. 14 full statement is as follows:

“Put everybody in the company to work to accomplish the transformation. The transformation is everybody’s job.”

It is not enough that top management commit themselves for life to quality and productivity. Involve everybody. Create a situation in top management that will push every day on the 14 points. Just like products and services, every employee in a company must work to accomplish the transformation.

In this point is where Dr. Deming introduces, or at least stresses the use of the PDCA Cycle, an acronym for “Plan, Do, Check, Act.”. In brief:

  1. Plan – study the process, decide what change(s) might be appropriate to improve the process. Organize a cross-functional team and gather data. Do not proceed without a plan.
  2. Make the change, preferably on a small scale.
  3. Monitor and observe the effects.
  4. Document the key learnings, repeat the tests as necessary, and look for side effects.

The transformation is everybody’s job and management must create a vision and program to include and inspire every employee.

Improve your overall organization by having each person take a step toward quality; Analyze each small step, and understand how it fits into the larger picture;  Use effective change management principles to introduce the new philosophy and ideas in Deming’s 14 points.

Summing-up: Take action to accomplish the transformation. It will require a special top management team with a plan of action to carry out the quality mission. Workers cannot do it on their own, nor can managers.

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