Amazon 11th Principle: Earn Trust of Others

The eleventh Leadership Principle of the Amazon Way is:

Earn Trust of Others
Leaders are sincerely open-minded, genuinely listen, and are willing to examine their strongest convictions with humility.

The description for this principle lean toward earning trust by listening to others and being open to their feedback and ideas—a kind of continuation of being vocally self critical.

Expose yourself. Open yourself to others. Not in a dangerous way where people can take advantage of you, but rather in a way that demonstrates honesty and humility. Your team needs to know that you are just like them. Be willing to admit your own failures. If you put up a wall around yourself, your team will too.

Take the hit. When undesirable outcomes happen, we are all quick to point the finger. If your team members see that you are willing to take the blame for the good of the team, even if its not directly your fault, then they will start to let go and trust you. As leader of a team you need to accept the responsibility for both the good and the bad.

Trust is to an organization what oil is to a car engine. It keeps the moving parts from seizing up and stopping forward motion.

Summing-up: With trust a team can work together. Individuals will accept roles. Leaders will be respected. Teams can be productive.

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