Close the ‘Saying-Doing’ Gap

It’s usually not a challenge for leaders to say that developing future leaders is important, nor is it difficult to say that we have a vision of future success. However, with the pace and complexity of business today, it can be an enormous challenge and opportunity to operationalize and sustain these commitments.

The saying-doing gap is all about the mismatch between what people say and what they mean. We can use the word mean instead of do in this case because in some situations the saying part isn’t as tightly liked to a direct action as one might think.

We must start closing the “saying-doing gap.” This is the classic scenario where we, as leaders, fail to walk the talk and actually deliver on these commitments. Not only does this gap frustrate your best people, it erodes the trust that binds the organization together.

The most effective leaders are the ones who actually do the right things! They don’t just say what should be happening, they make things happen through their actions and interactions.

By closing the saying-doing gap, you build more trust because people know they can rely on you to do what you say you’re going to do. By passing this value on to your employees and adding a measure of accountability, you build a strong culture of leadership and commitment.

Summing-up: Great leadership first requires knowing what to do and how to do it really well.

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