Provide Support Without Removing Responsibility

According to the Interaction Essentials, the fifth principle to help a person meet other’s personal needs is:

Provide support without removing responsibility (to build ownership).

The interconnectedness of today’s workplace means it is difficult to do a job without anyone’s help. However, when seeking help, it is important for the support to come without removing the ownership of the task. This is how individuals learn, grow and develop in their roles. The ability to provide support without removing responsibility is the driving force behind this sense of empowerment.

There are multiple individual and organizational benefits of empowering and encouraging employees to psychologically own their jobs. Managers are seen as more effective when they perform supportive behaviors without taking over, delegate decision making, provide a culture of continuous improvement, and balance trust and feedback.

They must also coach their team members to help them be more successful, without telling them what to do or removing their ownership or responsibility. Organizational benefits of increased empowerment include improved productivity, product quality, customer service, employee satisfaction, and team performance; gains in market share and customer satisfaction; and a reduction in production costs.

Coupling responsibility with support encourages people to take ownership of their work and creates a sense of accomplishment and self-esteem. People with ownership are enthusiastic about taking on new responsibilities and helping to determine how work is done

Summing-up: Leaders using this key principle help to provide job ownership, enhance work satisfaction, increase participation and commitment.

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