Wednesday, September 21st, 2016
The undercurrent. Sometimes it lurks in the shadows, while other times it can be noticed slithering through various departments. It’s almost always viewed negatively; this is due, at least in part, to the fact that the undercurrent often contains negativity, or at least content presented in a negative light.
Often the undercurrent is a place where whining and complaining thrives; and I’m not a fan of either of those things. Further, I’m not saying that employees ought not be coached toward embracing a positive attitude and eliminating as much negativity as they can.
But, maybe we’re missing something. Maybe we’re overlooking an opportunity here. Often the undercurrent is representative of the unpolished, unfiltered feelings and sentiments of the employees in an organization. If that’s the case – if the undercurrent really is the uncut, unedited version of the employees’ perceptions of the organization – than perhaps we’d do well to quit ignoring and start listening.
Instead of simply complaining about the undercurrent, if we can sift through the whining and complaining, we just might find that there’s some truth nestled in there somewhere. Perhaps, underneath it all, there’s some validity to some of the complaints.
So here’s what we can do: keep an ear to the ground. Listen. Learn. Sift through the complaints with an eye toward how we might effect positive change within the organization. Search for the kernels of truth – even truth you’d rather not acknowledge about yourself – that can be found beneath the layers of complaining.
And then – and this is the hard part – take a hard look in the mirror. Are we discounting what they’re saying simply because their critique is couched in a complaint? Are we avoiding taking responsibility for things we need to be improving upon?
Summing-up: If we can wrap our heads around these things, we can lessen the chances that we’re missing opportunities to not only improve ourselves as leaders, but also to be servant leaders who effect positive change within our teams and organizations.